Most items are returnable within 15 days of purchase. Must be new, unopened, unused and in their original packaging. Must have proof of purchase. Special order items and lift chairs are non-returnable or may be subject to a 25% restocking fee – this will be at our discretion. If item(s) are being returned by mail, you will be responsible for the shipping cost to return the item(s). There will be no refund on items after the 15th day. Items that are received damaged will be exchanged only.